Shipping & Returns


Within Australia

Postage will be calculated by the cheapest means possible based on your selection for each individual order. Options include flat rate postage so you can pay on the spot perfect for smaller orders up to 3kg. or by weight and postcode, suitable for all size orders.

Select the option best suited to your needs. All orders selecting weight and postcode will be processed by Lovely sunshine crystals to attain correct packaged weight prior to forwarding a complete invoice for payment and require payment within 7days of the order being processed and invoice sent. your order will then be ready for shippment as soon as payment has cleared provided payment is received on a business day.

Great care will be taken to package your item securely to ensure its safe arrival to you. It is very seldom that the australian postage system breaks down in completing their service, however should this happen we are not able to be responsible for any damage or loss that may eventuate while in transit. We have posted hundreds of parcels all over the world over the past six years and only once has a customer claimed it was not received, so whilst it is a unlikely occurance it can happen, so there are a few options to insure against this if you are concerned about your parcel.

Please choose registered or insurance post option when at checkout.

Registered post is suitable for any order up to $100.00 for loss or damage when in transit and additional insurance may be taken to cover orders above $100.00. Please document the state of the packaging prior to opening, if it looks like it has been opened already please take photographs as some postal services with interstate and international check points may open the packaging to check the item and may have caused damage. This evidence would be required to place a claim for renumeration of the items value should it be damaged.. Please contact me if you have a prefered postage option that is not stated here and i will endevour to meet your needs and requirements where possible.

International purchases

Payment methods are by credit card and paypal only and are required within 7days of complete invoice being sent. Shippment will take place within 2 business days of cleared payment. Due to a increased loss of parcels to Africa we are not comfortable to ship items to this region or any country that restricts minerals in their import customs requirements. All orders are checked for their customs entry requirements to ensure safe transit. Should your country not allow mineral importation your order will be cancelled and you will be notified accordingly. Any additional costs that may arise due to importation into a country is the responsibility of the receiver.

Please document the state of the packaging prior to opening, if it looks like it has been opened already please take photographs as some postal services with interstate and international check points may open the packaging to check the item and may be responsible for any damage if there is some. This evidence would be required to place a claim for renumeration of the items value should it be damaged..

International shipping is based on flat rate weight allotments by destination country codes and will require Lovely Sunshine Crystals to package and weight the order prior to payment with a invoice forwarded. Your order will then be ready for shipment as soon as payment has cleared provided it is received on a business day.

Great care will be taken to package your item securely to ensure its safe arrival to you.

Whilst it is very seldom that the australian postage system breaks down in completing their service we are not able to be responsible for any damage or loss that may eventuate from transit of our country to yours. I have posted hundreds of parcels all over the world over the past six years and only once has a customer claimed non receipt, so whilst it is unlikely to occure it can happen. There are a few options to insure against this rare occurance if you are concerned about your parcel. Please choose registered or insurance post option when at checkout. Registered post is suitable for any order up to $100.00 for loss or damage when in transit and additional insurance may be taken to cover orders above $100.00. Please note that some countries do not have the option of insurance or registered post.

Thank you for your order, we greatly appreciate it.

Returns policy:

As Mineral, Crystal & tumbled specimens come in all shapes and forms we are not able to provide a return based on you changing your mind if you don't like it once received. All effort is taken to provide the most accurate and true description of each item including the photo. All pieces are as received from the suppliers, cosmetic flaws such as slight scratches and chips are usual as they are the result of the piece enduring and passing through many hands through the excavation and transport process to various destinations prior to reaching Lovely Sunshine Crystals. Should you have any concerns about your item please contact Lovely Sunshine Crystals immedialty upon receipt.

Upon approval all items must be returned by your expense within 14days of receipt of approval. Any approved refund is for the full purchase price excluding postage and will be refunded by the same means as it was paid or may be used as store credit should you so desire.

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